judged.systems
September 2026
A judgment engine for customer support. Bring your own helpdesk.
A ticket goes in. A decision comes back.
Support teams already have a helpdesk. What they often lack is a clear call on the ticket in front of them: decline it, let it through, or hold it for a person.
judged.systems sits in front of that helpdesk. One ticket goes in through REST, a webhook, or MCP. The model returns evidence. Your thresholds make the call.

Evidence from the model, a decision from your thresholds.
Three outcomes, and only those
Each ticket lands on one of three decisions:
- reject — clear enough that your rule declines it
- review — inside the range you marked for a person
- accept — clear enough that your rule lets it through
Uncertain evidence, and a failed call, stay in review. A floor, a range, or a middle band is what holds a ticket for someone.
Built to stay thin
The helpdesk stays the system of record. judged.systems is the layer that turns a ticket into a decision you can act on later, without replacing the queue you already run.
It is in beta. Try it on judged.systems.
